T&C

Terms and Conditions - this is the boring bit but please do take the time to read through to the end...

For all custom/commissioned orders, a non refundable deposit of 50% is required at the time of finalising your order - this secures your time slot in my order book and covers the cost of my ordering any extra supplies if needed, to complete your commission

The price quoted to you will be the total that you will pay including postage costs - there will no hidden extras or surprises when you are invoiced for the remaining balance

All items are sent via a tracked and signed for service - this is to minimise items being lost in transit

 If an item is lost, please be aware that Royal Mail (if used) state a fifteen day waiting period before a claim can be submitted

Custom/Commission orders are not refundable unless proven to be faulty or damaged

Please contact me at the earliest opportunity - I will need to contact Royal Mail or the Courier to address the issue

Please keep the invoice that is enclosed with the item

plus any paperwork/receipt that is given to you at the point of delivery

Refunds are accepted on all 'off the shelf' items - in the first instance, please notify me that you wish to return your item and the reasons why - this enables me to continually improve the customer experience

You will need to return your item along with the original packaging, within 14 days of when you received it

It is advisable to use a signed for service when returning items

Return postage costs will not be refunded unless the item is proven to be faulty

Thank you for reading my terms and conditions